Customer Support Portal

Consent means any voluntary permission given by the customer to the sender for receiving commercial communication related to a specific purpose, product, or...

Consent Acquirer or CA” means any sender with registered and valid header(s) who acquires consent from the end customer through a prescribed process under t...

Consent Template or CT” means a template of content that is presented to the customer while acquiring his consent and clearly mentions the purpose of the co...

Yes, it is necessary as per TRAI guidelines to register a Consent Template and acquire a consent basis on the Template registered.

As per the new TRAI guidelines, any messages sent to the customer without the prior consent of the customer is liable to be penalized and hence, it could at...

Consent Template Name should ideally be a name which the Sender could relate with the purpose of the Consent that he is trying to acquire from the customer.

Ideally, a Business Entity could use only the Brand Name for which they are registered.

Using any other Companies brand name is not advisable and is subject to penalty from authorities.

Till the time it gets approved by the Operator, the status will be visible as “pending.”

Usually, the approval process takes 48 to 72 hours excluding non-working days. IF the application is still pending after the stipulated time frame you are r...